What We Do Beyond Client Work

Who We Support

Where Our CSR Effort Reaches

CSR is not only about what we do; it is also about who can benefit from that work. These are the people, organisations and causes our current efforts are intended to support.

Learning & opportunity
Support area 01

Students

Mentoring, paid internships and free learning resources give students practical ways to learn, ask questions and get closer to real-world work.

What that support can mean
More access to practical guidance and early-career opportunities.
Technology & access
Support area 02

Non-Profits

NGOs and non-profits can receive technology support at accessible rates when our team has the capacity and the work fits what we can contribute.

What that support can mean
Useful digital work without treating limited budgets as a barrier.
Direct community care
Support area 03

Local Communities

Team-led efforts have included food, clothing and essential-item distribution for people and communities where practical help is needed.

What that support can mean
Support that is direct, tangible and organised beyond client work.
Green participation
Support area 04

Environment

Tree planting and other green initiatives give our team a practical way to participate in environmental responsibility outside our regular technology work.

What that support can mean
Hands-on participation in local environmental activities.
Our Impact

What We Can Actually Count, and What We Actually Do

A commitment without a number is a sentence. These are the figures we hold from records — and beneath them, the work they came from.

What we actually do None of this is CSR spend under Section 135. It is what the team does because it decided to.
Makes360 interns working at the Mohali office
Paid internships, never unpaid Every intern is on the payroll from day one. We have never asked anyone to work for free and we do not intend to start.
A Makes360 mentoring session with students
Mentoring students and first-time founders Sessions with students building their first project and founders working out where to start. No fee, and no obligation to become a client.
The Makes360 team working with a non-profit client
Discounted work for non-profits NGOs and community organisations get heavily reduced rates on the same work, from the same team, as any paying client.
Makes360 team members planting trees near Mohali
Tree planting around Mohali The team plants trees and goes back to look after them. Organised by whoever wants to run it that season.
Makes360 team distributing food and essentials
Food and essentials distribution Distributions in the communities around our two offices, organised by the team rather than budgeted by the company.
Free Makes360 tools available on the website
Free tools and guidance, published openly Calculators, guides and utilities anyone can use without an account, a form, or a sales call afterwards.
Sustainability & Impact

What We Do Beyond Client Work

India's CSR law under the Companies Act applies to companies far larger than us. We do this anyway — not because we have to, but because it's how we want to run a business.

Every Intern Is Paid

Unpaid internships are common in this industry. We have never run one — every team member and intern is paid fairly for the work they do.

Zero unpaid roles since 2018
Decent Work Equality No Poverty

Hiring on Merit Alone

We hire and promote on the work — never on caste, gender, religion or background. No exceptions, no quiet preferences.

37 people, one standard
Equality Inclusion Fair Practice

Mentoring Students

We mentor students and first-time founders at no charge, helping them ship real projects rather than classroom exercises.

Free for every student who asks
Education Innovation Decent Work

NGO Partnerships

We build websites and applications for NGOs and non-profits at heavily discounted rates, so a limited budget isn't a barrier to being found online.

Discounted rates, no minimum size
Partnerships Innovation Responsible

Community Care

Our team distributes food, clothing and essentials to people in need around Mohali — through the year, not once for the photographs.

Year-round, not seasonal
No Poverty Zero Hunger Good Health

Green Initiatives

Our team plants and maintains trees, giving something back to the environment the business operates in.

Planted and maintained by our team
Climate Life on Land Communities
Voluntary commitments, aligned with the UN Sustainable Development Goals — 14 goals across 6 commitments
Transparency

Transparency & Areas We're Improving

Good CSR reporting should show both what is being tracked and where the measurement is still developing. Here is the current picture, and the areas we are working to make more consistent.

01
Currently tracked

What we currently track

Areas where our existing records give us a clearer basis for reporting.

02
Recorded case-by-case

What is recorded case-by-case

Useful activity records exist, but they are not yet structured enough for consistent year-on-year reporting.

03
Needs systematic tracking

What we plan to improve

These are the areas where a repeatable method, clearer records or longer-term measurement is still being developed.

Current picture 6 areas reviewed
Paid internships Payroll records provide a clear basis for tracking paid roles.
Currently tracked
Team participation Participation is visible through our in-house team and payroll records.
Currently tracked
NGO support Support happens through individual projects and is not yet separated into a consistent impact dataset.
Recorded case-by-case
Tree planting A systematic count, location record and follow-up on survival are still needed.
Needs systematic tracking
Community distribution Future distributions need consistent records for frequency, reach and what was provided.
Needs systematic tracking
Long-term impact We do not yet have a consistent method for measuring outcomes after mentoring or community initiatives.
Needs systematic tracking

Have a CSR initiative we could support?

Whether you are a student, non-profit or community organisation, tell us what you are working on. We will look at where our skills, time or resources can genuinely help.

The Numbers

What We Can Actually Count

A commitment without a number is a sentence. These are the figures we hold, and the ones we do not — marked as such rather than estimated.

Counted 4 measured items
Verified in records
01
0

Unpaid roles, ever

Payroll records since 2018
Verified in records
02
37

People on payroll

All in-house, none outsourced
Verified in records
03
8 yrs

Doing this voluntarily

Section 135 has never applied to us
Verified in records
04
0

Fees charged to any candidate

For jobs, interviews or internships
Not counted yet — We would rather show a blank than a number we made up.
05 Not measured

NGOs helped at discounted rates

Not counted separately from client work

06 Not measured

Students mentored

Happens informally, never logged

07 Not measured

Trees planted

No count, no survival rate, no location log

08 Not measured

Community distributions

Organised by the team, never recorded

09 Not measured

Tonnes CO₂e measured

Never measured. Offices, servers, hardware, commuting.

Our Commitment

What Every Makes360 Project Comes With

We value the relationship more than the transaction. These commitments are written into our refund and cancellation policy — not implied, and not decided after the fact.

30 Days
We promise

30-Day Money-Back Guarantee

On our service and development fees, counted from your invoice date. If we haven't started your project, that's a full refund. If it's in progress, you get the balance after a fair deduction for work already done.

24h To Cancel
We promise

Cancel Any Time

On SEO, social media, maintenance and other ongoing work, you can stop whenever you want and we won't bill the next cycle. Cancellations are actioned within 24 hours of confirmation.

Yours To Keep
We promise

Your Assets Stay Yours

Domains, hosting, business email and licences we buy on your behalf get transferred to your own accounts — wherever the provider allows it. We don't hold your assets to keep you.

Read it before you commit

Our full refund and cancellation terms set out exactly what is covered, what isn't, and how long each step takes.

Talk to us first · Acknowledged in 2 business days · Refunds in 7–10 business days
Refund & Cancellation Policy
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