At Makes360, we want you to feel confident when you start working with us. We are an IT and digital services company providing website development, mobile application development, digital marketing, SEO, branding, and related technology services. This Refund & Cancellation Policy explains when and how you can cancel a service and request a refund, and which charges are refundable.
We value the relationship more than the transaction. If something isn't working for you, we'd always encourage you to talk to us first - most concerns can be resolved with a quick call or email at billing@makes360.com or +91 91 3210 3210.
We offer a 30-day money-back guarantee on our service and development fees, counted from the date of payment (the invoice date).
If you are not satisfied with our service, you may request a refund within 30 days of your payment. After this 30-day period, payments are considered non-refundable, as the time, work, and resources have already been committed and delivered.
This guarantee applies to the professional fees you pay Makes360 for our work. It does not apply to amounts we spend on your behalf with third parties (see Section 3) or to work already completed and delivered (see Section 4).
To deliver our services, we often purchase products and services from third parties on your behalf - for example, domain names, web hosting, business email, SSL certificates, premium plugins or themes, software licenses, and advertising spend.
These purchased items are non-refundable, because the cost is paid to and used by the third-party provider. However, we do not keep what you paid for - wherever an item can be transferred, we will hand it over to you, such as:
Every third-party product or service is also governed by that provider's own refund and cancellation terms, which apply in addition to this policy. Where a third party offers a refund, we will pass on whatever we are able to recover.
For custom, one-time work - such as website development, application development, logo and branding design, and similar projects - refunds within the 30-day window are adjusted for the work already performed:
Any third-party costs already incurred (Section 3) remain non-refundable in all cases.
For ongoing services - such as SEO, social media management, website care and maintenance, and retainer plans:
We aim to acknowledge requests within 2 business days and to process approved refunds within 7–10 business days, to your original payment method.
You may cancel or transfer your contracts with Makes360 at any time, in writing. Cancellations are typically actioned within 24 hours of confirmation. Transfers - for example, handing over a project or its assets - may take up to two weeks to process. Any non-refundable amounts and third-party costs already incurred will be settled before a transfer is completed.
We may update this Refund & Cancellation Policy from time to time. When we make changes, we will revise the "Last Updated" date of this document. The version of the policy in effect on your date of payment applies to that transaction.
For any questions about this Refund & Cancellation Policy or about a specific request, please contact us:
Makes360 (AGI Innovations Makes360 Pvt. Ltd.) CIN: U62099PB2024PTC062040