Makes360 ("Makes360," "we," "us," or "our") is an IT services and software development company based in Mohali, Punjab, India, offering website development, mobile application development, digital marketing, SEO, branding, and custom software solutions. We are committed to protecting the privacy and personal data of everyone who interacts with us - including visitors to our website, our clients, and their users.
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we keep it, how we protect it, and the rights and choices available to you. It applies to www.makes360.com, our partner websites, and all services and business operations of Makes360.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please discontinue use of our website and services.
This Privacy Policy is published in accordance with the Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and the Digital Personal Data Protection Act, 2023, together with other applicable laws of India.
A. Through enquiries
When you contact us through our website forms, business email, WhatsApp, or phone to enquire about our services, we collect information such as your name, contact number, email address, and any details you choose to share about your business and project requirements.
B. Through events, subscriptions, and feedback
We collect information you submit when you register for our events, webinars, or seminars; subscribe to our newsletter or mailing lists; download a company profile or other materials; participate in contests, surveys, or feedback; or request customer support.
C. While engaging our services
When you sign a contract for our services, we collect your name, contact information, personal and business details, project-related information, social media profile links, and other information necessary to deliver the project. This information is stored securely in our project management systems.
D. During payment
When you make a payment for our services, we collect your name and contact information for invoicing. We do not store your payment credentials such as credit/debit card numbers, bank account details, or UPI details. All payments are processed through secure, PCI-DSS-compliant payment gateway providers.
E. Through testimonials
If you authorise us to publish your feedback as a testimonial, we may include your name and limited personal details. You may review and approve it before publication and request its removal at any time.
F. Conversation records
To maintain service quality, we may record and analyse our communications with you, including emails, phone calls, and WhatsApp conversations. Access is limited to authorised members of our sales, project management, account management, and support teams on a need-to-know basis.
A. From browsers, devices, and servers
When you visit our website, we may automatically collect your IP address, browser type and version, language preference, time zone, referring URL, date and time of access, operating system, device information, mobile network details, geographic location, on-site interactions (clicks, scrolls, features accessed), error reports, and performance data. This information is stored in log files and used to improve our website.
B. From cookies and tracking technologies
We use session and persistent cookies, along with tags, scripts, and similar technologies, to recognise users, analyse website navigation, gather demographic insights, and measure campaign effectiveness. We also use the following third-party analytics platforms:
| Service | Policy |
|---|---|
| Google Analytics | google.com/analytics/terms/ |
| Google Tag Manager | google.com/analytics/terms/tag-manager/ |
| Facebook Pixel | developers.facebook.com/docs/privacy/ |
You can control or disable cookies through your browser settings (see Section 11).
A. From referrals or partners
If you were referred to us through a referral or partner program, the referring party may have shared your name, email address, and other personal information. You may request removal at any time.
B. From social media and publicly available sources
When you interact with us on social media or through public listings, we may collect publicly available information, including your profile information. Such information may remain with us even if you later remove it from the original source.
We use your information to:
We process your personal data on one or more of the following bases: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating, improving, and securing our business, provided these are not overridden by your rights and freedoms. Where processing is based on consent, you may withdraw that consent at any time (see Section 11).
We do not sell, rent, or trade your personal or business information. We share it only as described below, and only with parties bound by appropriate confidentiality and security obligations:
We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, to maintain our business relationship with you, or to comply with our legal, regulatory, and contractual obligations. When data is no longer required, we securely delete or anonymise it. You may request deletion at any time, subject to obligations that require us to retain it.
Your personal data is stored behind secured networks and is accessible only to authorised personnel bound by confidentiality obligations. We implement appropriate administrative, technical, and physical safeguards - including encrypted storage, access controls, and secure communication protocols - to protect against unauthorised access, modification, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a personal data breach, we will notify the relevant authorities and affected individuals as required by applicable law.
We are based in India and primarily process data within India. Where we engage service providers located outside India, we take reasonable steps to ensure your data continues to be handled in accordance with this Privacy Policy and applicable data protection laws.
As an IT services and software development company, we may process data belonging to our clients and their end users while delivering services such as website development, application hosting, and digital marketing. In such cases, our client is the Data Fiduciary (data controller) and Makes360 acts only as a Data Processor, processing such data strictly in accordance with the client's instructions and the applicable service agreement, and not for any independent purpose.
Subject to applicable law, you have the right to:
To exercise any of these rights, contact us at privacy@makes360.com. We will respond within the timelines required by applicable law.
Our website and services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from children. Where the processing of a child's data is required, we will obtain verifiable parental or guardian consent in accordance with applicable law. If you believe we have inadvertently collected data relating to a child, please contact us so we can delete it.
Our website may contain links to third-party websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices of those websites, and we recommend reviewing their privacy policies before sharing any personal information.
Behavioural advertising. We may use your information to deliver targeted advertisements that we believe are relevant to your interests. You can opt out through the Network Advertising Initiative's educational page and through the ad settings of platforms such as Facebook, Google, and Bing.
Changes to this policy. We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last Updated" date of this document and, where appropriate, notify you directly. We encourage you to review this policy periodically.
In accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:
Grievance Officer: Anish Kumar, Makes360 (AGI Innovations Makes360 Pvt. Ltd.)
You may contact the Grievance Officer with any questions, complaints, or concerns about this Privacy Policy or your personal data. We will acknowledge and address grievances within the timelines prescribed by applicable law.
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Mohali, Punjab.
For any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Makes360 (AGI Innovations Makes360 Pvt. Ltd.) CIN: U62099PB2024PTC062040